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Our Support Network Partner
The operation of a digital network is often complex, with multiple providers supplying software, content, screens, media players, routers, peripherals and internet connections. This complexity often sees issues arise, finger pointing and blame looping between the web of stakeholders. Engagis is different. We manage and support Australia’s largest and most complex digital media networks. We maintain a permanent force of certified technicians and dedicated teams for each client to manage the support of all our networks. This is backed by strong service level agreements with our clients and partners. We boast an unparalleled uptime exceeding 99%. It’s why we are recognised within the industry as the leader in supporting large-scale digital media solutions. This is the defining characteristic of the Engagis Support promise. At the same time, we ensure a balance between maximum quality of service and lowest total cost of ownership.
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QLD

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NSW

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VIC

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SA

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WA

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TAS

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Our Commitment to Quality
Our Service & Support Partner "Engagis" is ISO 9001 compliant and our joint commitment to quality and continuous improvement is second to none.
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Our Promise to You
Engagis Support team will manage your support case until fully resolved.

● Support requests will be responded to within SLA and resolved immediately or a plan towards resolution will be provided.

● We will provide a unique identifier for logging, tracking and reporting purposes.

● We will deliver a content management system with an availability of 99.9%.

● We will deliver an in-store solution up-time exceeding 99%.

● Engagis Enterprise Support is available 24 hours a day, 365 days a year.
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