The Epistar Difference
Epistar Australia's SLA Partner manages and support's Australia’s largest and most complex digital media networks. Our SLA Partner maintain a contracted force of more than 212 certified technicians and dedicated teams for each client to manage the support of all networks and solutions at all times. This is also backed by strong service level agreements with our clients and partners.
At the same time, we constantly ensure a balance between maximum quality of service and lowest total cost of ownership. This is the defining charactistic of the Epistar Support promise.
Our Promise to You
Contact Epistar Support
When a customer contacts Epistar Support, a case will be created in the SLA Support CRM and the customer will be provided a unique case identifier via email. The Epistar Support helpdesk can be contacted by email or phone.
Benefits of Epistar Support
Proactive monitoring. We detect & resolve issues customers do not see:
Technical teams on first contact, no call centres:
Comprehensive, customisable, real time, online reporting:
World class hardware management and shipping standards: